Support

Answers to the things people actually write in about

Write to support@zovemi.com and a person reads it. If you can, say which iPhone and which iOS version you're on — it usually saves a round trip.

Subscriptions

I paid on another phone and this one says I'm not subscribed

Open Profile → Subscription → Restore purchases, signed in to the same Apple ID that made the purchase. If it still doesn't appear, send us the date of the purchase and we'll look it up.

How do I cancel?

In your Apple account settings, not in the app — Apple handles the billing. Deleting the app does not cancel anything.

I want a refund

Refunds go through Apple at reportaproblem.apple.com. We can't issue them ourselves, but tell us what went wrong — it's usually something we can fix.

I have an offer code

Paywall → Have a code? The App Store sheet opens and shows you the discounted price before you confirm anything.

The plan

My plan doesn't fit any more

Profile → Goals and schedule — change your answers and rebuild. Your completed days stay.

Something came up on a session day

Open the day in Plan and move it. The rest of the week reshapes around it.

An exercise hurts

Stop it. In the session, the pain control offers a gentler variation or a way to skip the exercise entirely, and the plan will not hold it against you. If something hurts repeatedly, see a professional before you carry on.

Sessions and audio

The voice is talking too much / not at all

The speaker button in the player toggles it, and Profile → Accessibility and audio keeps the setting. Everything else works the same either way.

I want to use it without signal

Profile → Downloads. Download a session before you leave.

Are binaural beats safe for me?

They are sound, not treatment. Keep the volume moderate, don't use them while driving or doing anything that needs your attention, and if you have epilepsy, a seizure disorder, tinnitus or a hearing condition, ask a professional first.

Your data

What do you have on me?

Almost certainly less than you expect — see the privacy policy. Everything the app holds can be exported from Profile → Your data.

Delete everything

Profile → Your data → Delete account. It asks twice, on purpose. Cancel your subscription in your Apple account first, or you'll keep being billed for an account that no longer exists.

Accessibility

Every screen is labelled for VoiceOver, text scales with your system setting, and turning on Reduce Motion in iOS stops every animation in the app. If something doesn't work with the way you use your phone, that's a bug — please tell us, and say what you're using.