Support

Answers to the things people actually write in about

Write to support@zovemi.com and a person reads it. If you can, say which iPhone and which iOS version you're on, because it usually saves a round trip.

Subscriptions

I paid on another phone and this one says I'm not subscribed

Open Profile → Subscription → Restore purchases, signed in to the same Apple ID or Google account that made the purchase. If it still doesn't appear, send us the date of the purchase and we'll look it up.

How do I cancel?

In your Apple account settings or in Google Play subscriptions, not in the app, because the store handles the billing. Deleting the app does not cancel anything.

I want a refund

Refunds go through the store: Apple at reportaproblem.apple.com, Google at Google Play refunds. We can't issue them ourselves, but tell us what went wrong, because it is usually something we can fix.

I have an offer code

Paywall → Have a code? The App Store sheet opens and shows you the discounted price before you confirm anything.

The plan

My plan doesn't fit any more

Profile → Goals and schedule, then change your answers and rebuild. Your completed days stay.

Something came up on a session day

Open the day in Plan and move it. The rest of the week reshapes around it.

An exercise hurts

Stop it. In the session, the pain control offers a gentler variation or a way to skip the exercise entirely, and the plan will not hold it against you. If something hurts repeatedly, see a professional before you carry on.

Sessions and audio

The voice is talking too much / not at all

The speaker button in the player toggles it, and Profile → Accessibility and audio keeps the setting. Everything else works the same either way.

I want to use it without signal

Profile → Downloads. Download a session before you leave.

Are binaural beats safe for me?

They are sound, not treatment. Keep the volume moderate, don't use them while driving or doing anything that needs your attention, and if you have epilepsy, a seizure disorder, tinnitus or a hearing condition, ask a professional first.

Your data

What do you have on me?

Almost certainly less than you expect. See the privacy policy. Everything the app holds can be exported from Profile → Your data → Export my data.

Delete some of your data

You do not have to delete the account to remove a part of what the app holds:

• Pregnancy programme: Studio → Pregnancy → Turn off the programme deletes the due date and the week data from the phone and returns your sessions to the standard versions.
• Profile photo: tap the photo in Profile, then Remove the photo. A photo you picked is only ever stored on the phone.
• Analytics and crash reports: both are off until you turn them on, and you can turn them off again in Profile → Your data. Nothing new is sent from that moment.
• Reminders: Profile → Reminders. Turning a reminder off removes it from the system schedule.

Your plan, answers and session history live on the phone. To remove them all at once, delete the account below, or write to support@zovemi.com and tell us what you want removed.

Delete your account and everything in it

Profile → Your data → Delete account and data. It asks twice, on purpose, and removes your profile, plan, session history and sign-in from the phone and from our servers. You can do this in the app without contacting us; if you no longer have the app, write to support@zovemi.com from the address you signed in with and we will delete the account for you.

Cancel your subscription in your Apple or Google account first, or you'll keep being billed for an account that no longer exists.

Accessibility

Every screen is labelled for VoiceOver, text scales with your system setting, and turning on Reduce Motion in iOS stops every animation in the app. If something doesn't work with the way you use your phone, that's a bug. Please tell us, and say what you're using.